A lousy process will consume ten times as many hours as the work itself requires" ~ Bill Gates
Are you ready to enhance efficiency, reduce costs AND increase customer satisfaction? Process improvement in business refers to the systematic approach of identifying, analysing, and improving existing processes in order to do just that. By focusing on streamlining operations and eliminating waste, your organisation can achieve higher productivity and profitability.
Why Work With JNBA Consultancy?
Before taking on a business analyst to evaluate your processes, it's important to understand their qualifications. And that's where JNBA consultancy differs. Director Julie Neale personally matches highly qualified and experienced process improvement specialists with organisations. This bespoke approach ensures that not only will our service be tailored to you, but the individual carrying out the project will be the right person for the job.
The Process of Improvement
A JNBA consultant will work with your organisation online or in person, according to your processes. Every project is as unique as your organisation, utilising any combination of the following techniques:
- Lean Six Sigma
- Kaizen
- BCS Business Analysis
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Depending on your objectives, a complete process review usually looks something like this:
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STEP 1: Scoping Exercise
STEP 2: Process Mapping/Data Analysis
STEP 3: Process Review/Improvement
STEP 4: Control Advice
Scoping Exercise
It can be difficult to know where to start and finish when documenting processes, since so many of them intertwine.
​Our Consultant will work with you to help identify processes and name them. Next, we will align each one with specific goals set in the consultation in order to establish which ones need to be fully documented.
Process Mapping/Data Analysis
Bringing in a Process Consultant from JNBA Consultancy enables you to have a fresh pair of eyes review your processes and challenge points within it. To do so, they will identify the key stakeholders in each area.
​Once identified, the Consultant will arrange workshops, interviews and/or observations with the stakeholders, to fully understand each process.
Our experienced consultants provide a comfortable environment and working relationship with process users to ensure that they feel valued. This empowers them to raise any issues they have with current processes which will help highlight any pain points.
When the Consultant is ready, they will create process maps at the right level of detail, in an easy to read visual diagram. Several drafts may be tweaked following reviews by users until they are signed off as a true reflection.
During this time, our Consultants will also gather important statistics and data that are relevant to the project, in order to understand data behaviour; identify improvement opportunities and predict future process performance.
If required, we can also help you to hear the voice of the customer, the voice of the process and the voice of the business in order to align all three.
For the purpose of a review, these documents can then be used for:
1. Highlighting waste - Identifying bottlenecks, non value added tasks and inefficiencies
2. Clarification - Understanding how tasks are handled - most likely, you will be surprised by what you see!
3. Identifying Pain Points - These are areas causing issues and frustrations to the users that you may not be aware of
4. Focus - They can either confirm the areas that need attention or redirect the focus to a more problematic issue
5. Voice of the customer - Documenting and presenting the way the Voice of the Customer corresponds to the Voice of the Process and/or the Voice of the Business.
Process Review/Improvement
From the information gleaned during the process mapping and data analysis stage, we will provide you with documentation to represent the 'To Be'.
This can be used for the following:
1. Training - Existing staff can understand how their process will change and new employees can use the documentation to ensure consistency
2. Repository - Creating a repository acts as a security, enabling processes to continue if an employee leaves or someone has an unplanned absence
3. Streamlining - Processes will be streamlined to become more efficient and eliminate waste
4. Reduction in deviation - we will help you to ensure that your processes maintain a consistent output each time they are performed
5. Customer retention - happy customers mean repeat business!
Control Advice
Once a process is as efficient as possible, it is important to control it to make sure it doesn't revert to old ways.
At JNBA, we put measures and tools in place to monitor new processes, ensuring that roles and responsibilities are clear.
We will work with you to create and implement a process monitoring mechanism. We also conduct a lessons learned exercise alongside our full handover of the new processes to the Management Team.
“I had the pleasure of working with Julie on a process improvement project and found her to be a great project manager. She mapped our current process patiently and logically and helped the team to shape the “to be”process. She supported UAT and wrote and delivered training. She has a quick mind and asked insightful questions, quickly gaining a full understanding of processes that had developed organically over time, helping the team question the why? not just the what? She is approachable and fun and I would love to work with her again.”
Damian, CEO
